StockBox Terms of Service

Last Updated: 15 Feb 2026

These Terms of Service ("Terms") govern access to and use of the StockBox website, platform and related services.

1) Who we are

StockBox is operated by Hallmark Marketing Limited (Company No. 03959769) trading as StockBox (the "StockBox", "we", "us", "our"). These Terms apply to any business customer, authorised user, or visitor ("you", "Customer").

2) What these Terms cover

These Terms cover:

  • use of the StockBox website and any marketing pages;
  • access to the StockBox hosted CRM/e-commerce platform (the "Platform");
  • support channels and any documentation we publish;
  • optional add-on services (including credit/token-based services such as photography, SEO, marketing, and other professional services).

If you also sign a separate SaaS agreement / order form with us, that contract will govern your paid subscription, service levels, and legal terms for the Platform. If there is any conflict, the signed SaaS agreement prevails.

3) B2B only (business customers)

StockBox is intended for business use (e.g., watch dealers, jewellers, retailers, wholesalers). You confirm you are acting in the course of business and have authority to bind your business.

4) The Platform is licensed, not sold

StockBox provides access to the Platform on a subscription / hosted basis.

  • You receive a limited, non-exclusive, non-transferable licence to use the Platform during your subscription term for your internal business operations.
  • You do not acquire ownership of the Platform, source code, workflows, templates, or underlying systems.

5) Subscriptions, billing and non-payment

  • Subscriptions may be monthly, quarterly or annual as agreed at purchase / order.
  • Fees are payable in advance (unless agreed otherwise).
  • If payment is overdue, we may suspend access until amounts are paid, and we may charge interest and recovery costs where permitted by law. (Your detailed billing terms may sit in your SaaS agreement.)

6) Hosting requirement (and domains)

Hosting for the Platform must be through StockBox (or our approved hosting stack) for security, performance, and support reasons.

Your domain name is typically owned/controlled by you (unless you separately ask us to procure it for you in writing). You are responsible for maintaining domain registration, renewals, and correct ownership details.

If you ask StockBox to assist with DNS, domain pointing, email records, redirects, or migration tasks, you authorise us to make changes you approve. You remain responsible for any third-party domain registrar or DNS provider obligations.

7) Onboarding, migrations and go-live

Where we help migrate a site (or data) into StockBox:

  • You are responsible for providing accurate content, product data, pricing, and business rules.
  • Go-live dates depend on your timely approvals, credentials, and data delivery.
  • We are not responsible for delays caused by third parties (e.g., registrars, payment gateways, email providers) or by late / incomplete customer input.
  • You should keep backups of any legacy system. We may also have backup processes, but you remain responsible for your own records.

8) Support vs enhancements (what's included, what's extra)

Included (as part of your subscription):

  • reasonable support for normal operation of the Platform;
  • bug fixes and maintenance for the standard Platform features.

Not included unless agreed and quoted:

  • bespoke features, custom modules, fast-tracked development, deep data cleans, complex integrations, or substantial design/UX changes.

If you request changes, we may (a) add it to the roadmap, or (b) quote for expedited delivery, or (c) decline if it creates security/maintenance risk or conflicts with the product direction.

9) Credits / tokens for add-on services

  • StockBox may offer optional add-ons via credits/tokens (e.g., photography, SEO, marketing, content services, specialist work).
  • Credits have no cash value and are non-transferable unless we agree otherwise in writing.
  • Delivery timelines depend on capacity and scope.
  • Unless we state otherwise, unused credits may expire after a defined period (e.g. 12 months).
  • Third-party costs (e.g., ad spend, props, external studios) are excluded unless stated.

10) AI features and generated output (important)

The Platform may include AI-enabled tools (e.g., product copy, category suggestions, tagging, summaries, insights).

  • AI output is generated content and may be inaccurate, incomplete, misleading, or inappropriate.
  • You are solely responsible for reviewing, editing and approving anything AI generates before publishing, sending, or relying on it.
  • StockBox is not liable for losses arising from AI output (including compliance issues, mis-descriptions, pricing errors, claims, or infringement), except to the extent caused by our negligence or breach that cannot legally be excluded.

11) Your responsibilities (how you must use StockBox)

You agree you will:

  • use the Platform lawfully and comply with applicable regulations (including sector-specific obligations such as AML/KYC, consumer law, advertising standards, HMRC requirements, and card scheme rules);
  • maintain the confidentiality of logins and ensure only authorised staff access the Platform;
  • ensure all data you upload is accurate and you have the rights to use it;
  • ensure any customer communications sent via the Platform comply with marketing/privacy laws.

12) Prohibited use

You must not:

  • reverse engineer, copy, decompile, or attempt to access source code;
  • probe, scan, or test vulnerabilities;
  • upload malware, harmful code, or abusive content;
  • use the Platform to facilitate fraud, money laundering, or unlawful sales;
  • infringe IP rights or upload content you don't have permission to use.

We may suspend or terminate access if we reasonably believe your use creates security risk, legal exposure, fraud risk, or breaches these Terms.

13) Payments, fraud, chargebacks and customer disputes

  • StockBox provides software infrastructure; you run your business.
  • You are responsible for your customers' orders, refunds, chargebacks, disputes, delivery, warranties, authenticity claims, and aftercare.
  • You are responsible for fraud prevention and monitoring.
  • If you enable third-party payment gateways, processors or fraud tools, your relationship is with that third party and subject to their terms. StockBox is not responsible for third-party outages, settlement issues, chargebacks, scheme fines, fraud or unauthorised transactions.

14) Intellectual property

  • StockBox (and its licensors) owns all IP in the Platform, documentation, templates, workflows, and improvements.
  • You own your brand assets and the content/data you upload (subject to any licences you grant us to host/process it).
  • If you provide feedback or suggestions, you grant us a licence to use it to improve the Platform.

15) Data and security (high-level)

  • You own your customer and business data that you upload.
  • We implement reasonable technical and organisational measures to protect data on our systems.
  • Details on data processing and security may be set out in your SaaS agreement and related schedules.

16) Confidentiality

Where you receive non-public information about StockBox (pricing, roadmaps, security details, documentation, etc.), you must keep it confidential and only use it for operating the Platform.

17) Availability and maintenance

We aim to keep the Platform available and will schedule maintenance when practical. Any uptime targets, maintenance windows, and service credits (if applicable) are set out in your SaaS agreement / SLA.

18) Disclaimers

  • The Platform is provided on an "as is" and "as available" basis (subject to any express commitments in your SaaS agreement).
  • Complex software can have defects and may be interrupted by events outside our control (networks, cloud providers, third-party tools).

19) Liability (website terms)

Nothing in these Terms limits liability that cannot legally be limited (e.g., fraud; death/personal injury caused by negligence). Subject to that:

  • StockBox is not liable for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill.
  • StockBox is not liable for: your commercial decisions; your operational processes; your customer disputes; third-party service failures; or AI-generated output that you publish or rely on.
  • Any liability cap should align with your SaaS agreement (recommended: capped to fees paid in the prior 12 months).

20) Your indemnity to StockBox

You agree to indemnify StockBox against claims/losses arising from:

  • your breach of these Terms;
  • your content/data infringing third-party rights;
  • your sales, products, authenticity claims, refunds/chargebacks, or customer disputes;
  • your unlawful use of the Platform or violation of regulations.

21) Suspension and termination

  • We may suspend access where necessary to protect the Platform, other customers, or to address suspected breach/fraud/security risk.
  • Termination rights, notice periods, and post-termination data export/deletion should be governed by your SaaS agreement for paid customers.

22) Changes to the Platform and these Terms

We may update the Platform and these Terms from time to time. If changes materially reduce core functionality or materially change your rights, we will provide reasonable notice (and your SaaS agreement may provide renewal-based pricing change rules).

23) Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

24) Contact

StockBox Support: hello@stockbox.tech

Legal/Notices: legal@stockbox.tech